Your trust is our paramount commitment. Every creation dispatched from our Malang atelier is supported by transparent, comprehensive after-sales protection.
100% Genuine Natural Cowhide
If our leather is proven through laboratory testing to be synthetic or non-genuine leather, we issue a 1000% refund (10x the purchase value) without dispute.
Complimentary Hardware Servicing
Complimentary repairs covering loosened seam stitching, broken zipper sliders, and metal clasps for a full 12 months from purchase.
Brand-New Unit Hand-off
Should your piece arrive with an unexpected manufacturing defect, we dispatch a fresh unit immediately at zero additional expense.
Full Cargo Insurance
Guaranteed replacement in the rare event of physical parcel damage or carrier loss during international transit.
Submit Photo Evidence
Provide brief photos or video of the component needing repair alongside your physical warranty card or order number.
Dispatch to Workshop
Ship the item to our official atelier in Malang for inspection and restoration.
Service & Return
Our master craftsmen repair the stitching or hardware and return your restored piece in pristine condition.